Frequently Asked Questions 💫
We’re here to support your sacred journey. Find answers to common questions below,
or reach out if you need personal guidance. 💜
🔮 Product Information
What types of spiritual tools do you offer?
We offer a curated selection of sacred tools including crystals, healing candles, spiritual jewelry, incense, and healing bowls. Each item is chosen with intention to support your spiritual awakening and healing journey.
Are your crystals ethically sourced?
Yes, we work with suppliers who prioritize ethical sourcing and sustainable practices. We believe in honoring the Earth while providing you with authentic, high-quality crystals.
How do I choose the right crystal for me?
Trust your intuition! Often, the crystal that calls to you is exactly what you need. You can also browse by chakra, intention, or healing property. Remember, there’s no wrong choice on your healing journey.
📦 Shipping & Delivery
How long does delivery take?
UK orders typically arrive within 3-5 working days, while EU orders take 7-14 working days. We’ll send you tracking information once your order ships.
Do you offer free shipping?
Yes! We offer free UK shipping on orders over £50. For smaller orders and international shipping, costs are calculated at checkout.
Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with tracking information so you can follow your sacred tools on their journey to you.
🔄 Returns & Exchanges
What’s your return policy?
Physical products can be returned within 30 days if unused and in original packaging. Digital products are non-refundable due to their immediate access nature.
What if my item arrives damaged?
Please contact us within 3 days of delivery at kallith@echogenesis8.com. We’ll arrange a replacement or full refund immediately. Your satisfaction is our priority.
I’m experiencing financial hardship. Can you help?
We understand that healing journeys can have unexpected challenges. Please reach out to us directly – we’re committed to supporting you with compassion and finding a solution that works.
✨ Spiritual Guidance
How do I cleanse my crystals?
There are many methods: moonlight, sunlight, sage smoke, or running water. Choose what feels right to you. We include cleansing instructions with crystal purchases.
Are your products suitable for beginners?
Absolutely! Every spiritual journey starts somewhere. Our products come with guidance, and our community is here to support you as you explore and grow.
Can these tools help with trauma healing?
Our tools can support your healing journey, but they’re not a substitute for professional therapy. We encourage combining spiritual practices with appropriate professional support.
💳 Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. All transactions are processed securely with encryption.
Is my payment information secure?
Yes! We use industry-standard encryption and secure payment processors. Your financial information is never stored on our servers.
Still Have Questions? 🤗
We’re here to support your sacred journey with compassion and understanding.
Response time: Within 24-48 hours with compassionate, personalized support